1. Refund Eligibility
Refunds are automatically processed to your platform balance if a virtual number fails to receive an SMS within the allocated time (15 minutes for activations).
2. Withdrawal of Funds
Funds added to the platform balance via payment gateways are generally non-refundable to the original payment source but can be used for any service on the platform.
3. Service Failure
If you face a technical issue where a balance was deducted but service was not provided, please contact support with your Transaction ID for manual resolution.
4. Policy Updates
We reserve the right to modify this refund policy at any time to prevent service abuse.